Frequently Asked Questions

A: We help set up Apple’s Legacy Contact and secure cloud backups, so you’ll never lose access to your family’s most important memories.

A: We run a full “digital MOT” on your devices and accounts, checking for weak passwords, out-of-date software and hidden weak spots.

A: Yes, we simplify security by setting up extra account protection without making it complicated for you to use.

A: We configure parental controls and app management on both iOS and Android, giving you full control over what can be downloaded and when.

A: Yes. We set up website blocking on your home WiFi and safe browsing filters on individual devices, so inappropriate content is blocked across phones, tablets and computers.

A: Yes. We set up daily time limits, downtime and bedtime schedules on Apple and Android devices, and show you how to adjust them as your children grow.

A: Yes. We set up safe zones around places like home and school, so you get an alert when your child arrives or leaves.

A: Absolutely. We put scam protection in place, teach them simple warning signs to look out for and make sure their devices are safe.

A: We run dark web scans on your email addresses and personal data, then guide you to secure your accounts and limit the damage.

A: We help you change any passwords that have been exposed, switch on stronger security and keep an eye out for new leaks.

A: We can set up alerts to notify you if your information appears in new breaches.

A: We make sure your photos, documents and important files are safely backed up to the cloud and easy to recover.

A: We secure accounts like iCloud, Google Drive, OneDrive and Dropbox, making sure they are private and protected.

A: Yes, we configure scheduled backups so you never have to worry about losing data.

A: Yes, we guide you through the entire Cyber Essentials process, from risk assessments to meeting all technical requirements.

A: We help with containment, damage control and a step-by-step recovery plan, as well as measures to prevent future attacks.

A: We offer practical training and implement safeguards to reduce human error, which is the top cause of breaches.

A: We set up a secure plan so your loved ones can access your important accounts, photos and documents without legal battles.

A: Yes, we set up Apple’s Legacy Contact and Google’s Inactive Account Manager for a seamless handover.

A: When a partner or parent passes away, the people left behind are often completely locked out of their phone, photos and online accounts, even after a lifetime together. It is one of the most common and upsetting problems we see — people can feel lost, disconnected and shut out from years of shared memories. Without a plan in place, recovering that access can be slow, stressful and sometimes impossible. We set things up in advance so your loved ones can still reach what matters, without that extra heartbreak on top of their grief.